Frequently Asked Questions

Privacy and Security | Accounts and Billing | Email Distribution
Publishing | General Questions

Privacy and Security

Are the newsletters private? If I publish my newsletter who can see it?
Yes, your newsletters are private. Your newsletter account is secured by a username and password. No one else can see your newsletter unless you tell them about it. By sending someone an email, or by providing a Web address, individuals can obtain access. Password protection to limit the readers of your newsletter is also available through the Premium and Pro Accounts.

Can I password protect my newsletter?
Yes, password protection is available through the Premium and Pro Accounts. You maintain the list of members who can access your newsletter and you can assign each a unique username and password.

How safe is your system and how safe is my data?
We host our servers with a top-tier hosting provider with a state-of-the-art network operation center. This provider takes care of our backend systems with full security, redundancy, backup, and high-speed network connections.

Accounts and Billing

How many newsletters can I create in my account?
Each eNews Builder account is designed to hold one type of publication (or newsletter). Each time you publish and send your newsletter, you publish an Issue. You can have as many Issues as you can fit within the space limits of your account and one newsletter per account. For example, a company might have two newsletters: the Employee Bulletin and the Sales Update. The Employee Bulletin is published once a week in Account 1 and the Sales Update is published once a quarter in Account 2. Note: It is possible for multiple accounts to share the same subscriber list (ask sales@insightcommerce.com for more information about this).

I create a newsletter once per quarter, but your pricing is done on a monthly basis. How does this work?
Our monthly pricing is not specifically tied to the frequency of your newsletter publication. It is based on the ongoing services that we provide. Our services include the hosting of your personalized templates that allow you to easily publish regularly, the availability of your newsletter online on an ongoing basis, the automated maintenance of your subscriber list and archives, and live reporting and interactivity. You can publish as frequently or infrequently as you like, and we provide the continuum between each publication. Your readers can bookmark a page in your newsletter to refer back to it and they can pass it along to their friends. New readers can subscribe at any time.

What does 10 Megabytes of disk space mean? How many newsletters can I create with this amount of space?
10 megabytes of disk space can hold hundreds of newsletter pages. Your space usage is more dependant on the number of pictures you have (their size) and the number of subscribers.

Email Distribution

How large can my email list be?
For the Pro account, there is no limit. You are charged based on the number of emails delivered each month. eNews Builder uses a custom built, high speed email delivery engine that can compose and distribute millions of unique email messages daily over our high bandwidth Internet backbone.

I have a large email list, but I only want to send newsletters to portions of this list. Can I do this?
Yes, you can segment the list into sub-lists. You can then send your newsletter to readers on a particular sub-list.

I already have a list of email addresses. How can I use them?
You can easily upload an email address list into your account. You need to have your address list arranged so that there is one address per line. eNews Builder will then read your list and add only the valid, unique addresses to your account. Duplicate and incorrectly formatted addresses will be automatically discarded.

My company uses a list service. Why is your service better?
A list server is a standard technology that only handles email delivery. It doesn't handle all of the other steps in creating a newsletter, providing interactivity, and measuring the results. eNews Builder specializes in mitigating all hassles of newsletter publishing.

Who owns the subscriber list? Is it secure?
You own the subscriber list. Nobody else has access to your list. The list is secure within your eNews Builder account and is housed in our highly secure network operation center. See our privacy policy for details.

When a newsletter is sent, can people see who else is receiving it?
No, recipients cannot see who else is receiving the newsletter. Each email is individually addressed and sent to each recipient. This makes the newsletter appear as though it is one-to-one communication from you to them.

How do you handle subscribers who are using AOL?
Our service is especially savvy about dealing with AOL users. Emails sent to AOL accounts are automatically detected and converted to an AOL compatible format.

Publishing

How do "archives" work?
eNews Builder will store past issues of your newsletter and allow people to access them online. In this way, your readers can bookmark pages in your newsletter and refer back to them later. In addition, you can link to the archive from your Web site.

Why do I need to post my newsletter to the Web if I am sending it as an email?
eNews Builder is pioneering the concept of interactive newsletters. The idea is to encourage email readers to click to the Web based equivalent of your newsletter where they can find more interactive elements. In addition this allows you to obtain detailed reports about which articles are most popular and to discover which readers are most active. The Web version is also more dynamic and can be easily linked to your Web site.

Can I change the layout of my newsletter?
Yes, you can change the appearance and positioning of elements. On the advanced layout (available through the Standard and higher accounts), you can add and remove elements.

Will search engines index pages of my newsletter for me?
Search engines can index the pages of your newsletter, however, this will not happen automatically. You must link your newsletter from your web site, then when the search engines index/re-index your site, they will also include your newsletter. You can also submit your newsletter to the search engines. There are multiple services to be found online that can help you.

General Questions

Do you sell software that I can install on my own machine?
No, we do not sell software. We are an Application Service Provider (ASP). This means that you access our service online through any standard Web browser and Internet provider. You do not need to install software and/or software updates. You always have access to the latest and greatest version of our software and you use our dependable high bandwidth connections to send email and display interactive newsletter pages.

eNews Builder Rules and Regulations
The following standards and expectations must be met during the term you are a subscriber to the eNews Builder service. [Click Here]


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